What are your hours of operation?

        We operate Monday-Friday. From 9am-5pm.

Do you offer refunds?

ALL transactions are final! We don't provide refunds. Before making a purchase, kindly speak with a member of the staff via customer service. Only emails or chat box messages will receive customer support responses. 

Do you offer refunds to difficult clients?

Yes! You'll get your money back right away! At Tia Custom Designs, we do our best to satisfy all of our clients' requests, but if Tia or a staff member finds the client difficult to work with or the client is dissatisfied with a design, they will receive a refund.

How can I book?

      To book an a project, you can contact me via chat box or email at tiacustomdesgins1@gmail.com. Once you get a response with instructions. I need the client to arrange a one-on-one meeting, much like an interview. From this point on, you must wait 24 to 48 hours before being accepted or rejected. Please keep in mind that this is for the growth of our relationship and your business. 

What is the turnaround time for my project?

Project turnaround times might differ. Please allow 3-7 or 7-14 business days. In order to ensure that your project is completed on time, feel free to contact me about a month before the deadline with your deposit ready.

Can I do installment payments? 

Yes! We offer Shop Pay. Please be aware that if you choose installment payments, and  you risk defaulting on your payments. Once payment is received, your project will resume after being put on hold.

How do I contact you now?

You can contact me via chat box or email.

IG- @TiaCustomDesigns

EMAIL- tiacustomdesigns1@gmail.com